This course provides advanced negotiation techniques for employees skills and learning to listen to other  speakers of culturally diverse backgrounds. Topics for foreign born male and female colleagues include communicating with negotiation over the telephone, conference calling, and increasing intonation and voice dynamic. 

In this course in negotiation skills training will improve your employees of your organization to gain valuable insights into how and when to be assertive and the best skills to address customer needs and objections.

If your Sales, Marketing, IT or other departments are commonly presenting and negotiating with customers over the telephone, then this course will focus on sharpening these skills for increased customer acquisition to foreign born professionalsin a business setting.


    •    Understanding when to use negotiation skills
    •    Practical negotiation skills approach
    •    Develop a negotiation skills range
    •    Improve negotiation skills; speak with confidence.

Vocal Negotiation

    •    Denote how style effects the voice and our image before an audience.
    •    Maintain effective and ineffective vocal interaction and how to engage others.
    •    Manage anxiety and voice tension when communicating.

Delivery of Negotiation Skills in Conversation

    •    Work on vocal appeal in presentations.
    •    Invest and commit yourself to improve negotiation with every encounter.
    •    Present, practice and receive critique.

This course can be taken in a 1 or 2 day workshop.

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