Call Center Training

Your Bottom Line

We guarantee increased productivity at a minimum of 10% as a result of ourservices or you may ask for a full refund on your Accent Reduction Training investment. Your success is our business, and we have been standing behind our list of clients 100% for the past decade.

Objectives for corporate training programs include:

Improve and develop corporate training techniques in areas of: accent, presentation skills, public speaking and cross-cultural communication to improve customer/client relations.

  • Increase satisfaction of customers and staff
  • Increase productivity due to lack of stress, reduced call time handling
  • Minimize managerial supervision due to complaints
  • Increase morale and self confidence among trainees
  • Improve advancement opportunities for employees

Measures of Success

  • Written reports of goals and improvements among trainees
  • Samples of before and after audio clips demonstrating improvement
  • Increase morale and confidence through course evaluations

The value to your organization will include:

  • More positive customer feedback
  • Increased responsiveness among trainees to customer requests
  • Better able to relate and manage customers questions
  • Instilled confidence among trainees
  • Freeing up managers time, due to lessening the need for supervision

Methodology and Options

  • Interview and assess trainees and their supervisor prior to initiating Corporate Training .
  • Observe trainee operations, identify current language skills and vocal demands required for job duties.
  • Monitor customer/listener responses.
  • Identify gaps of communication deficiencies.
  • Analyze the areas for development and improvement.
  • Prescribe and customize the most efficient and effective interactive techniques to improve individual trainees level of communication.
  • Develop and train participants in agreed upon areas, and keep a track record of their progress.
  • Report progress of each trainee to upper management.

Accent Reduction Option 1:

Present a 2 day Seminar on the How to Achieve Accent Reduction in the workplace.

Accent Reduction Option 2:

This includes Option 1, but will also include 1 weekly group lesson for each trainee to participate in video conferencing with the instructor.

Accent Reduction Option 3:

This includes Option 1 and 2, but, also includes 1-private video conferencing session per trainee, per week.

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